TERMS AND CONDITIONS

Surf Express hereinafter referred to as the Agency, issued this invoice in the sole capacity of agent for the owners, wholesalers and/or contractors who are to furnish the transportation and/or other services specified. All vendors and suppliers are disclosed principals and independent contractors. As agent, the sole financial responsibility of the Agency is limited to the amount of commission it receives from said Suppliers in arranging said transportation or services on behalf of the named client.

The invoice submitted to you is issued subject to any and all terms and conditions under which any transportation or other service is provided by the Suppliers. The Agency shall not become liable for any personal injury, property damage, accident, delay, inconvenience, change in itinerary or accommodations, or other irregularity which may occur due to (1) wrongful, negligent or arbitrary acts or omissions on the part of the Suppliers, their employees or others not in the direct control of the Agency, (2) defects or failures of any conveyance, equipment or instrumentality under control of the Suppliers, and (3) but not limited to acts of God, acts of terrorism, fire, acts of governments or other authorities, wars, civil disturbances, riots, strikes, thefts, pilferage, epidemics, quarantines or dangers incident to the sea, land and air.

The client by engaging the Agency and making deposit and/or full payment for the travel arrangements as specified, acknowledges the position of the Agency as stipulated by the foregoing, agrees to hold the Agency blameless in making the arrangements on his behalf, providing same shall be made through generally acceptable Suppliers at the time of engagement and further agrees that restitution or damages, if any are claimed, shall be sought directly from the suppliers. The client also agrees to the terms and conditions of the tour, cruise or services as set forth in the brochures and/or circulars of the Suppliers.

DOCUMENTS – Please check your travel documents when you receive them. Be sure to proof your itinerary with your travel counselor. Please see www.travel.state.gov to confirm the appropriate Proof of Citizenship (Passport, Visa(s), Certified Birth Certificate) and/or inoculations required for your specific trip. Failure to provide appropriate, valid documentation may result in denied boarding for air, sea, and land conveyances, as well as out of pocket expenses.

BAGGAGE – Industry regulations require passenger’s name on all checked baggage. Identification tags are available at the airport. The fees for exceeding weight/size/quantity allowance on checked and/or carry-on luggage can be quite expensive. Contact your airline(s) for current information.

CHECK IN – Allow a minimum check in time of two hours for domestic and three hours for international flights. Times shown on your itinerary are from current schedules and are subject to change without notice.

RECONFIRMATION – Flight schedules change frequently and without notice. Reconfirm your first flight, continuing flights, and return flights. Reconfirm domestic flights 24 hours in advance and international flights 72 hours before departure. Reconfirmation is important to avoid inconveniences due to flight cancellations and to provide you with current flight schedules. Be sure to write down the name of the airline employee who confirms you.

HOTEL/CAR CONFIRMATIONS – If you have confirmation numbers shown on your itinerary it means that positive responses have been received from Suppliers and that your reservations were definite. If the Supplier denies your confirmation, show your number and insist on equal or superior accommodations from the Supplier. Insist on your rights!

TICKETS – Tickets that allow cancellation or use at a later date must be returned to SURF EXPRESS for ticketing/tracking purposes. Cancelled or unused tickets must be returned for proper credit to your account. Lost, stolen, or destroyed tickets must be paid for until refund is received from the issuing carrier, subject to an airline imposed service charge. In some situations the Supplier will not allow a refund.

CHANGE OF PLANS – If your plans change enroute, you MUST contact the airline before the scheduled travel date and departure time. Some tickets issued on Promotional or Discounted fares may incur substantial penalties for changes or cancellation. Some tickets issued on Promotional or Discounted fares may lose their value if changes are made after the scheduled travel date for any segment. Some tickets issued on Promotional or Discounted fares are non-changeable.

INSURANCE – We strongly recommend the purchase of trip insurance to cover you in case of:

  • Default or Bankruptcy of Suppliers
  • Trip cancellation or interruption penalties (due to illness of yourself, travel companions, or family members)
  • Baggage or personal possessions lost
  • Emergency illness enroute
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